In light of the ongoing high demand, we would like to inform our valued customers that as of this date, orders for 28-inch or longer bundles and wigs will be custom ordered. Consequently, the processing and shipping of such orders will now require an estimated timeframe of 7 to 10 business days.For any further inquiries or assistance, please do not hesitate to reach out to our dedicated Customer Service team at410-534-2000. Your satisfaction remains our top priority, and we appreciate your understanding and continued support.Sincerely,DivahGlam Staff 

Shipping:

Our standard shipping timeframe typically spans 3 to 7 business days. However, during high-demand sale periods, orders will be processed and shipped in the sequence in which they are received.In the event that a product you've ordered is on backorder, rest assured that we will promptly inform you via email regarding the status of your order.Should you require any assistance or have questions related to your order, our dedicated Customer Service team is readily available for your support.You can reach us at410-534-2000or by email at DivahGlamInc@Mail.Com We appreciate your patronage and thank you for choosing DivahGlam for your shopping needs.

 *ATTENTION* 

 We strongly recommend placing your order well in advance of your deadline to account for unforeseen delays beyond our control. For orders submitted before 5pm (EST), we will process them on the same day. Orders placed after 5pm (EST) will commence processing on the following business day. It's important to note that we cannot be held responsible for delayed shipments resulting from inclement weather, holidays, natural disasters, or carrier-related issues. Please be mindful that holidays should not be factored into shipping time calculations as they do not constitute business days.

As for our shipping provider, DivahGlam utilizes USPS (United States Postal Service) Priority Mail, which typically delivers domestic packages within 1-3 business days from the time they leave our facility. International orders, on the other hand, usually take 7-10 business days to reach their destination.

It's imperative to highlight that all packages require a signature confirmation upon delivery. Once a package departs our warehouse, we cannot accept responsibility for any lost or stolen items. In such cases, the buyer must initiate a claim with the shipping company. We would like to emphasize that refunds or replacements are not guaranteed, as we retain the discretion to evaluate each case individually. Additionally, all packages shipped are insured by the seller through the chosen shipping courier.

DivahGlamInc.Com assumes no responsibility for packages that are lost, damaged, or stolen during transit, as well as those delivered to incorrectly provided addresses, unclaimed or refused packages, or packages marked as "Delivered" by USPS but subsequently lost or stolen. In such cases, it is recommended that the affected individuals contact USPS directly to initiate a claims process, which can be done by calling 800-275-8777, as all our packages are insured.

Thank you for choosing DivahGlam for your needs, and please feel free to contact our Customer Service for any further inquiries or assistance.

Tracking:

You will receive tracking information via email on the day your order is shipped. Please note that tracking numbers are not provided immediately upon order placement; they are sent to the email address listed on your order form when your order is dispatched.