In light of the ongoing high demand, we would like to inform our valued customers that as of this date, orders for 28-inch or longer bundles and wigs will be custom ordered. Consequently, the processing and shipping of such orders will now require an estimated timeframe of 7 to 10 business days. For any further inquiries or assistance, please do not hesitate to reach out to our dedicated Customer Service team at 410-534-2000 or Text 443-819-7055 Your satisfaction remains our top priority, and we appreciate your understanding and continued support.

Sincerely, DivahGlam Staff 

Shipping:

Although we strive to ship your orders as quickly as possible, please keep in mind we have 3 to 7 business days to process orders. However, during high-demand sale periods, we have 7 to 14 business days to process orders. All orders will be processed and shipped in the sequence in which they are received. In the event that a product you've ordered is on backorder, rest assured that we will promptly inform you via email or text regarding the status of your order. Should you require any assistance or have questions related to your order, our dedicated Customer Service team is available for your support. You can reach us at 410-534-2000 or Text our Text Line at 443-819-7055, Email at DivahGlamInc@Mail.Com We appreciate your patronage and thank you for choosing DivahGlam for your shopping needs.

RETURNS:

Returns must be requested within 1 to 2 business days of receiving your package. To be eligible for a return or refund, all products must be returned in the "exact same condition" in which they were shipped. Please note that all products are carefully inspected prior to shipment to ensure they meet our quality standards. Any product that has been worn, installed, washed, colored, processed, or otherwise used may not be eligible for a return or refund. At DivahGlam, customer satisfaction is extremely important to us. If an issue occurs due to an error on our behalf, we are fully committed to reviewing the situation and working diligently to reach a fair resolution.

 *ATTENTION* 

 We strongly recommend placing your order well in advance of your deadline, vacations, special events, etc, to account for unforeseen delays beyond our control. For orders submitted before 5pm (EST), we will process them on the same day. Orders placed after 5pm (EST) will commence processing on the following business day. It's important to note that we cannot be held responsible for delayed shipments resulting from inclement weather, holidays, natural disasters, or carrier-related issues. Please be mindful that holidays should not be factored into shipping time calculations as they do not constitute business days.

IT'S IMPORTANT TO KNOW:

DivahGlam utilizes UPS, which typically delivers domestic packages within 1-3 business days from the time they leave our facility. International orders, on the other hand, usually take 7-10 business days to reach their destination.

It's imperative to highlight that UPS does not ship to PO Boxes in most cases. Please Please provide a valid shipping address when placing your order. If your package is returned due to an undeliverable address, a $10 reshipping fee will apply. Once a package departs our warehouse, we cannot accept responsibility for any lost or stolen items. In such cases, the buyer must initiate a claim with the shipping company. We would like to emphasize that refunds or replacements are not guaranteed, as we retain the discretion to evaluate each case individually. Additionally, all packages shipped are insured by the seller through UPS. Additional "Route" insurance is available for purchase during checkout.

DivahGlamInc assumes no responsibility for packages that are lost, damaged, or stolen during transit, as well as those delivered to incorrectly provided addresses, unclaimed or refused packages, or packages marked as "Delivered" by UPS but subsequently lost or stolen. In such cases, it is recommended that the affected individuals contact UPS directly to initiate a claims process, which can be done by calling 800-742-5877, For packages covered by Route Insurance, please contact Route directly to file a claim. All Route Insurance information and claim details were sent to the email address provided at checkout.

Tracking:

You will receive tracking information via email on the day your order is shipped. Please note that tracking numbers are not provided immediately upon order placement; they are sent to the email address listed on your order form when your order is dispatched.

Thank you for choosing DivahGlam for your needs, and please feel free to contact our Customer Service for any further inquiries or assistance.